FAQ

1. Payments and Billing

  • What payment methods do you accept?
    We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as convenient options like Afterpay and PayPal.

  • Is my payment information secure?
    Yes, your security is our priority. All transactions are encrypted and processed through secure payment gateways to protect your information.

2. Shipping and Delivery

  • Where do you ship?
    Currently Australia only. Delivery times and rates may vary based on location.

  • How long will my order take to arrive?
    Orders are typically processed within 1 business day. Shipping times depend on your location, but most orders arrive within 3-5 business days.

  • How can I track my order?
    Once your order is shipped, you’ll receive a tracking number via email, so you can monitor its progress.

3. Returns and Exchanges

  • What is your return policy?
    If you’re not completely satisfied with your purchase, we accept returns within 30 days of delivery. Please ensure items are unused and in their original packaging.

  • How do I initiate a return?
    To initiate a return, please contact our customer service team with your order number. We’ll guide you through the process and provide a return label if applicable.

4. Product Care

  • How do I care for my Benjamin Brady towel?
    To keep your towel soft and luxurious, machine wash it in cold water with gentle detergent. Avoid bleach and fabric softeners, and tumble dry on low heat.

  • Is the personal lubricant compatible with all materials?
    Yes, our personal lubricant is formulated to be compatible with most materials, including latex. For best results, we recommend patch-testing on any non-latex items.

5. Sustainability

  • What makes your products eco-friendly?
    We are committed to using sustainably sourced cotton and eco-conscious materials in our products. Our packaging is also thoughtfully designed to minimise environmental impact.

6. General

  • Do you offer gift wrapping?
    No, but all of our Gift Packs and Large Towels come in a beautiful Gift Box

  • How can I contact customer support?
    Our team is here to help! You can reach us via email through our contact form below.

Contact form